Delete Your Account

You can delete your Our Fam! account and its associated personal data at any time, directly from within the app. This page explains how, what is removed, and what remains.

How to Delete Your Account

Open the app and follow these steps:

Open Our Fam!
Go to Profile
Tap Manage My Data
Tap Delete Account and confirm

If you are not currently in a family — for example, you were removed from your last family — the Profile screen is not available. In that case you can delete your account directly from the Set up your family screen by tapping Delete my account at the bottom and confirming.

      This action is permanent. Once your account is deleted, it
      cannot be recovered. You will be signed out on all of your devices.
    

What Gets Deleted

Your account — your sign-in credentials are permanently removed.
Your profile — your name, email, and profile photo. Any photo you uploaded is permanently deleted from our storage, and a saved link to your Google profile photo is removed.
Location data — your shared location and any place or arrival/departure alert settings.
Device tokens — the push-notification tokens for your devices.
Direct messages — your one-on-one conversations, including all of their messages, are deleted entirely.
Family membership — you are removed from every family you belong to. A family left with no other members is fully deleted.

What Remains

To keep your family's shared history intact, a few things are kept but are no longer linked to an active account:

Group chat messages — messages you posted in group conversations (three or more people) remain so the group's history isn't broken. They still show the display name you used at the time, but are no longer connected to your account.
Shared list items — items you added to your family's shared lists stay in those lists.
A non-identifying encryption key — a single public key is retained so content you previously shared stays readable to your family. It contains none of your personal information.

Requesting Deletion Manually

If you are unable to access the app to delete your account yourself, you can request deletion by email. Contact [email protected] with the subject line "Account Deletion Request", using the email address associated with your account, and we will process the deletion for you.

Contact

Questions about deleting your account or your data? Contact us at [email protected].